Save Face Publishes Aesthetics Complaints Data - SkinViva Training Academy

Save Face Publishes Aesthetics Complaints Data

Consumer Complaints

save face logoNew data published by independent accreditation body Save Face has shown nearly 1,000 consumer complaints about aesthetic treatments in 2017-18. 

The data highlights the need for better training and regulation in the industry, as it revealed that 83% of the complaints related to treatments carried out by non-medical practitioners (beauticians, hairdressers and lay people).

Of the 939 total complaints received, the breakdown showed that over half of which related to dermal fillers:

  • 616 complaints following dermal filler treatment
    • 213 relating to swollen/bruised lips after lip fillers
    • 156 complaints related to lumps and nodules in the lips after fillers
    • 6 cases of vascular occlusion or impending necrosis
  • 224 complaints following botulinum toxin treatment
    • 86 cases of bruising/swelling
    • 57 cases of asymmetrical results
    • 38 cases of no result
    • 23 drooping eyelid/eyebrow
    • 16 looked ‘too frozen’
    • 4 cases of blurred vision

The report also showed a worrying picture for BOTOX® and botulinum toxin treatments:

  • 68% of complainants had not had face-to-face consultation with a prescriber
  • 76% did not know botulinum toxin was a prescription only medicine
  • 11% of treatments took place at a ‘party’


complaintsThe Save Face report also reviewed how complications were handled:

  • 226 people were ignored by the practitioner who had treated them
  • 387 had corrective procedures by other practitioners
  • 27 went to their GP
  • 11 went to A&E

The Save Face report concludes:

“Treatments carried out by laypeople or unaccountable practitioners often means there is no redress for patients when things go wrong”

For further information, see the full report at

SkinViva Training Academy Manchester

SkinViva Training Ltd offer a range of professional training courses for cosmetic and medical skin treatments. Their courses in cosmetic treatments directed at suitably qualified medical professionals* who wish to learn and build on their skills in delivering these procedures (*subject to meeting SkinViva Training’s entry criteria).

Their course journey is designed to build expertise, starting with the popular Foundation BOTOX® & Dermal Fillers course and progressing through intermediate courses for specialist areas such as lips, cheeks, tear troughs.

As part of its commitment to a safer industry SkinViva Training Academy has developed courses to help delegates understand facial anatomy and avoid complications, namely the Cadaveric Master Class as well as the eLearning Course – Botulinum Toxin Complications course.

See our full list of forthcoming training course dates.

SkinViva Training Academy was established in 2013 by Dr Tim Pearce MBChB BSc (Hons) MRCGP – learn more about us. The SkinViva Training Academy team upholds high standards of clinical training providing a combination of fully-supervised practical experience together with essential theory.

For further information, to discuss which course is right for you, to enquire about availability or to book a training course please call 0161 850 2491, or email

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