”I can’t really see the difference” – these are certainly words you don’t wish to hear coming from your client’s mouth when you’ve treated them with Botox or dermal fillers.
But, let’s not forget, we’re dealing with subtle and natural looking enhancements.
OK, so your client isn’t satisfied with the result. What now?
Before you go injecting more product free of charge, it’s worth thinking about the following steps:
1. Review the effect with them using their before and after pictures. There’s usually more of an effect than they have realised.
2. Offer for them to buy another syringe.
Preparation for this in the consultation is essential! Sometimes, it’s worth waiting for some of the filler to integrate with the skin before knowing whether the client would benefit between 2ml or 3ml (for instance). Communicating this with the client prior to treatment will help with their expectations.
3. Revise their expectations if unrealistic.
Some clients can be unrealistic in what they expect the outcome to be after treatment. An example of this could be Botox and they’re expecting for it to get rid of all lines – this may not be possible if they’re deeply embedded lines (such as the frown) and may require a few sessions of Botox or further dermal filler treatment to remove.
TOP TIP Reflect on every consultation to develop your consultation technique. As you learn from past mistakes, you’ll eliminate client dissatisfaction and ultimately gain clients trust turning a one-time customer into a lifetime customer.
Do you have any more tips to share with Aesthetic Practitioners? Please comment below.
SkinViva Training offers membership into their private support forum to every single delegate who trains on one of our courses – all absolutely free. It provides a wealth of information and resource for the support you need once you finish your training.
We’ve found that some Aesthetic Practitioners find that it’s quite a lonely role when they’re first starting out in business – working in salons, being a one-man band and generally not knowing of many Aesthetic Practitioners to reach out to. So, our forum provides that sense of community and support to help seek advice and talk amongst your peers.
It’s our mission to help raise the bar of medical aesthetics, where patient safety is paramount. And by bringing this sense of community, we’re raising the standards together.