0161 850 2491
SkinViva Training Manchester

Booking A Course FAQs

Thinking of booking a course?

That’s great news. This section of Frequently Asked Questions provides the answers to your questions about your booking including the nitty gritty such as payment options and cancellation policy.

You may also refer to our terms & conditions for more information.

If you can’t see what you’re looking for or would like to talk it through, please feel free to contact us. We’re sure we can help!

SkinViva Training has two ways to pay:

  • Payment in full – you can choose to pay for your training in one go upon booking your training course.
  • Pay monthly – you can also choose to spread the cost of your training over 3 months (providing the balance is clear at least 3 weeks (21 calendar days) before attending the course).

For more information see Course Payment Options

Whether you are paying in full or in instalments, the balance must be paid in full at least 3 weeks (21 calendar days) prior to the course starting.

Should you choose to pay monthly, a deposit will be taken upon booking your course.

Following the payment of your deposit to confirm your training place, SkinViva Training will contact you to arrange appropriate payment dates over a period of up to 3 months. Please click here to find out more about this payment option.

No. We do not add any interest on to our pay monthly prices.

Yes. All the prices quoted on our website are inclusive of VAT.

We understand that sometimes plans change and you may need to change your arrangements. Please see below for how we handle changing training dates:

  • Changing date between 1-3 working weeks (7-21 calendar days) before your original training course date – there is a 30% charge for changing date plus the administration charge of £25.
  • Changing date within 1 week (7 calendar days) of course date – there is 50% charge plus £25 admin fee.
  • Changing date within 48 hours – 100% fee plus £25 admin fee
  • In the event of a death in your immediate family, please contact us within 7 days of the circumstances to notify us and we will re-book your course place upon the supply of a death certificate (subject to a £25 administration fee). Unfortunately no other exceptions can be made

We apply these fees because the closer it gets to the course date, the harder it is to fill delegate spaces.  If you need to change your course, please contact us on 0161 850 2491 to book onto a different date and to pay the residual charge required if necessary.

See our full terms & conditions for more information.

If you’re unable to attend your training course and can’t move your booking to another date, please see below for how we handle cancellations and amendments. These rules also apply to sickness:

  • All cancellations incur a £25 administration charge.
  • Cancelling more than 4 working weeks (28 calendar days) before your original course date– there is no charge in addition to the administration charge, please contact us on 0161 850 2491 to obtain a full refund minus the administration charge.
  • Cancelling between 3 and 4 working weeks (21-28 calendar days) before your original course date– there is a 30% charge plus the administration charge, please contact us on 0161 850 2491 to obtain a part refund.
  • Cancelling within 3 working weeks (21 calendar days) before your original course date – 100% of the course fees must be paid plus the administration charge.

We apply these fees because the closer it gets to the course date, the harder it is to fill delegate spaces.

See our full terms & conditions for more information.

cancelsure course insuranceWe do not provide cancellation insurance, but can recommend Cancelsure Insurance, a company which specialises in insurance for training course cancellations.

For more information:

See our full terms & conditions for more information on SkinViva Training’s cancellation policy.

More FAQs

Please browse these separate pages for more information:

 

I can’t find the answer to my question…

Please feel free to get in touch with our expert team. 

You can call us on 0161 850 2491 to chat through your query, or email info@skinvivatraining.com and we will aim to come back to you within 24 hours (Monday to Saturday).

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